Terms of Service
Returns & Exchanges Policy
We understand that finding the perfect fit is important to you. While we provide standard sizes to assist you in choosing, we also offer the option to exchange items for a different size. Simply send them to:
46, Castle St
Bengaluru, Karnataka 560025
Phone No: 08043009147
Please ensure this is done within 2 days of your purchase, with the items accompanied by their original tags, in their original packaging, along with the invoice. Feel free to indicate your desired exchange size on the invoice. If you require further assistance, please don't hesitate to reach out to us at firstname.lastname@example.org.
When sending back products for size exchange, kindly keep the following in mind:
- All items must retain their original tags and should be in an unworn, unwashed, and undamaged condition, free from any scent of perfume, deodorant, or detergent.
- Items should be free of makeup or tan marks.
It's important to note that we do not process refund or cancellation requests. Additionally, altered outfits will not be eligible for exchange. Please be aware that for both domestic and international orders, we do not accept returns or exchanges (excluding size-related concerns).
We're pleased to offer complimentary shipping for orders within India that exceed Invoice Value of Rs. 25000. Our garments typically reach you within 15 days, with the exception of wedding collections, which are available on order. While we collaborate with some of India's largest logistics companies for shipping, our coverage is limited by their reach. In the event that your address is in a location not serviced by them, we will get in touch with you to explore alternative solutions. Please be aware that during festivals, adverse weather conditions, or pandemics, there may be further delays in shipment. Rest assured, we will do our utmost to ensure your parcel reaches you in good time.
We're delighted to extend our services internationally. For details on charges and the list of supported countries, please refer to our shipping policy.
Your privacy is of great importance to us. At Rukinder Kumar, we strive to provide you with a safe and enjoyable shopping experience. While we do collect certain personal information, it is solely to enhance your shopping experience or to contact you on the basis of a business relation established through a purchase or order online. This information is restricted to order, contact, and preference details, and does not include any financial information. We do not capture or store any account or card numbers.
Session, contact, and order information may be stored on our server and in your browser as session storage or cookies. Rest assured, this information will not be shared with any third parties, except those necessary for product delivery, marketing communication, and improvement purposes.
We may send marketing material via emails or common digital channels to your contact information. Additionally, we may analyze your spending patterns to enhance our service offerings. Please note that Rukinder Kumar reserves the right to make alterations to this policy in the future without prior notice.